Yelp Enhances AI Features with Improved Chatbot

Yelp is Getting More AI, Including an Upgraded Chatbot

In a notable fall product update, Yelp is revolutionizing the user experience by enhancing its platform with advanced AI features, including an upgraded chatbot known as Yelp Assistant. This new tool is designed to help users easily find services by answering their questions using information from both the businesses’ websites and reviews from other Yelp users. Importantly, Yelp Assistant will remember users’ previous queries and preferences, allowing for a more personalized experience. Users can manage this saved information directly through the Yelp app under the memory settings for Yelp Assistant.

Yelp has been steadily integrating artificial intelligence into its offerings, including the introduction of AI-powered review insights last December and AI-driven calling features earlier this year. As part of its fall update, Yelp is rolling out two new AI services: Yelp Host and Yelp Receptionist. Yelp Host caters to table-service restaurants, facilitating tasks like taking reservations and handling special requests, starting at $149 a month. Meanwhile, Yelp Receptionist is designed for local businesses, with subscription options beginning at $99 per month.

Another exciting addition to Yelp’s features is Menu Vision, which leverages your smartphone’s camera to display photos and reviews of menu items at restaurants. This feature will enhance diners’ decision-making and is set to launch on both iOS and Android apps this week.

With these advancements, Yelp aims not only to streamline the user experience but also to stand out in the competitive landscape of review platforms. As AI continues to evolve, it will be intriguing to see how these features impact user engagement and satisfaction. What are your thoughts on Yelp’s new AI functionalities? Feel free to share your opinions in the comments below!